Assessor Resource

FNSILA505
Provide ancillary services

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to provide ancillary services and guidance relating to a loss situation, and options to minimise the extent of future loss, damage or injury.

It applies to individuals in the loss adjusting sector who use specialised knowledge, analytical skills and strong communication skills to convey requirements and options. It may be applied within organisations of various sizes and across a range of customer bases.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide guidance on prevention of future losses

1.1 Identify opportunities to provide guidance on loss prevention while current loss situations are being assessed

1.2 Interview clients and relevant third parties to identify potential risk and hazard indicators

1.3 Identify and assess all relevant risk information to determine integrity of its source, and whether it is comprehensive, valid, reliable and pertinent to nature of risk and meets client needs

1.4 Assess risk types against known exposure factors and for compliance with relevant legislation and client or organisational policy guidelines

2. Provide guidance on application of risk management techniques where appropriate

2.1 Determine client product, service types and environment so that nature of risk can be identified and appropriate techniques can be applied

2.2 Present range of viable risk management strategies and techniques, and benefits and disadvantages of various options, to clients

2.3 Carry out cost–benefit analysis on various options identified

2.4 Provide guidance based on objective assessment of client needs and risk exposure factors

2.5 Document guidance on risk management strategies and techniques provided to clients, and record promptly and accurately

2.6 Discuss appropriateness and adequacy of current insurance cover with clients

Evidence of the following must be provided:

apply risk management techniques to provide advice on loss reduction and loss prevention

use fraud detection, control and prevention principles to advise clients on preventative strategies for loss reduction

use arbitration and dispute resolution principles and processes, applying thorough knowledge of types and categories of insurance policies and products, industry codes of practice and relevant legislation

undertake cost–benefit analysis of a loss situation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Evidence of the ability to:

explain the key features of:

claims management processes and procedures

relevant policy coverage and requirements

recovery processes

salvage and disposal methods

subrogation

type and categories of insurance policies

identify and describe the key features of:

insurance and contract law principles

relevant legislation and industry codes of practice

loss adjusting principles and practice

risk management and minimisation principles and techniques.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance loss adjusting field of work and include access to:

organisational records

organisational policy, procedures, legislation and regulations as they relate to contracts of insurance

common office equipment, technology, software and consumables.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide guidance on prevention of future losses

1.1 Identify opportunities to provide guidance on loss prevention while current loss situations are being assessed

1.2 Interview clients and relevant third parties to identify potential risk and hazard indicators

1.3 Identify and assess all relevant risk information to determine integrity of its source, and whether it is comprehensive, valid, reliable and pertinent to nature of risk and meets client needs

1.4 Assess risk types against known exposure factors and for compliance with relevant legislation and client or organisational policy guidelines

2. Provide guidance on application of risk management techniques where appropriate

2.1 Determine client product, service types and environment so that nature of risk can be identified and appropriate techniques can be applied

2.2 Present range of viable risk management strategies and techniques, and benefits and disadvantages of various options, to clients

2.3 Carry out cost–benefit analysis on various options identified

2.4 Provide guidance based on objective assessment of client needs and risk exposure factors

2.5 Document guidance on risk management strategies and techniques provided to clients, and record promptly and accurately

2.6 Discuss appropriateness and adequacy of current insurance cover with clients

Evidence of the following must be provided:

apply risk management techniques to provide advice on loss reduction and loss prevention

use fraud detection, control and prevention principles to advise clients on preventative strategies for loss reduction

use arbitration and dispute resolution principles and processes, applying thorough knowledge of types and categories of insurance policies and products, industry codes of practice and relevant legislation

undertake cost–benefit analysis of a loss situation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Evidence of the ability to:

explain the key features of:

claims management processes and procedures

relevant policy coverage and requirements

recovery processes

salvage and disposal methods

subrogation

type and categories of insurance policies

identify and describe the key features of:

insurance and contract law principles

relevant legislation and industry codes of practice

loss adjusting principles and practice

risk management and minimisation principles and techniques.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance loss adjusting field of work and include access to:

organisational records

organisational policy, procedures, legislation and regulations as they relate to contracts of insurance

common office equipment, technology, software and consumables.

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify opportunities to provide guidance on loss prevention while current loss situations are being assessed 
Interview clients and relevant third parties to identify potential risk and hazard indicators 
Identify and assess all relevant risk information to determine integrity of its source, and whether it is comprehensive, valid, reliable and pertinent to nature of risk and meets client needs 
Assess risk types against known exposure factors and for compliance with relevant legislation and client or organisational policy guidelines 
Determine client product, service types and environment so that nature of risk can be identified and appropriate techniques can be applied 
Present range of viable risk management strategies and techniques, and benefits and disadvantages of various options, to clients 
Carry out cost–benefit analysis on various options identified 
Provide guidance based on objective assessment of client needs and risk exposure factors 
Document guidance on risk management strategies and techniques provided to clients, and record promptly and accurately 
Discuss appropriateness and adequacy of current insurance cover with clients 

Forms

Assessment Cover Sheet

FNSILA505 - Provide ancillary services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSILA505 - Provide ancillary services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: